• FAQ
  • What should I do if the phone auto powers off and on or reboots?


    Please check the possible reason and trouble shooting steps below to solve your issue:
    1. The phone is powered off automatically due to low battery; please charge the phone when you see the low battery reminder;
    2.Bad contact of phone battery, please reload the battery and make sure that the battery has good contact with the phone;
    3. The automatic power-on/off function is turned on via phone settings, please uninstall or update the corresponding applications;
    4. There are too many running applications, which cause reboot due to low memory, please terminate unused applications to ensure sufficient memory for phone operation;
    5. The phone is under high load for a long time, which causes power-off due to overheat self-protection, please make sure the phone is running under allowed temperature range;
    6. Loose SIM card or bad contact between SIM card and phone, please reinstall the SIM card and ensure good contact with the phone.